REFUND POLICY

Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. Please read our refund policy carefully to understand your rights and options.

 

Eligibility for Refunds:

 

Refunds are available for products purchased directly from our website.
To be eligible for a refund, the product must be unused, in its original condition, and returned within 3 days of the purchase date. Personalized or customized products are exempt from refunds unless they are defective or damaged upon receipt.

 

Refund Process:

 

To initiate a refund, please contact our customer support team within the specified timeframe.
Provide your order details, including the purchase date, order number, and a brief description of the reason for the refund request. Our customer support team will guide you through the return process and provide you with the necessary instructions.

 

Return Shipping:

 

Customers are responsible for the return shipping costs, unless the product is deemed defective or damaged.
We recommend using a trackable shipping service to ensure the safe return of the product. Refunds will be processed upon receipt and inspection of the returned item.

 

Refund Options:

 

Once your return is received and approved, we will issue a refund to the original method of payment.
Please allow 7 business days for the refund to be processed and reflected in your account.

 

Exchanges:

 

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.


Changes to the Refund Policy:

 

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. If you have any further questions or require assistance regarding our refund policy, please contact our customer support team. We are here to help you and ensure your satisfaction with our products and services.

 

Contact us


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sophie@urbanrhea.com or by mail using the details provided below:

 

Company Information

 

Urban Rhea

sophie@urbanrhea.com