Shipping & Return Policy

Welcome to UrbanRhea! We aim to provide not only high-quality lunch solutions with our Bentonator lunch box but also transparent and customer-friendly shipping and return policies. Here are the details:

Free Domestic Shipping:

  • Enjoy complimentary standard shipping on all orders within the United States.
  • Orders are processed within 1-2 business days, with delivery times ranging from 3-7 business days after dispatch.
  • A tracking number will be emailed to you once your order ships.

Packaging:

  • Our eco-friendly packaging materials are recyclable and designed to minimize waste, reflecting our commitment to sustainability.

Shipping Carriers:

  • We partner with major carriers to ensure reliable and efficient delivery of your order.

Order Tracking:

  • Receive a tracking link with live updates from our shipping partner as soon as your order is dispatched.

Damaged or Lost Packages:

  • For packages that arrive damaged or are lost in transit, please contact us immediately at sophie@urbanrhea.com for prompt assistance.

Returns & Exchanges:

  • We stand behind the quality of our Bentonator lunch boxes. If you're not completely satisfied with your purchase, we offer returns or exchanges within 30 days of the delivery date.
  • To initiate a return or exchange, please contact us at sophie@urbanrhea.com with your order number and the reason for return.
  • Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Once we receive your returned item, we will process your refund or exchange promptly. Refunds will be credited to the original payment method.

Should you have any questions or need further assistance, please don't hesitate to reach out to our Customer Support Team at sophie@urbanrhea.com. We're here to ensure your experience with UrbanRhea is seamless and satisfying, from browsing to after-sale support.

Thank you for choosing UrbanRhea for your lunchtime needs!